Privacy policy

This policy explains what Sung to You collects, why, who helps us process it, and the choices you have. We collect only what we need to make and deliver your song.

What we collect

• Your story: the recipient's name and how to pronounce it, your relationship, memories, and the message you want to send.
• Contact details: your email, and the recipient's email if you ask us to send the gift by email.
• Your song: the lyrics, the recordings and your note on the gift page.
• Payment records: Stripe handles your card; we receive only the payment status, amount and a reference.
• Technical data: IP address and request logs, used for security and to prevent abuse.
• How you found us: if you arrive from an ad or a tagged link, its tags (such as utm_source and Meta's click id), the page you landed on and the site that sent you are kept with your order, so we know which ads work.

How we use it

To write your lyrics and record your song, check stories and lyrics for content we don't allow, take payment, deliver the gift, answer your messages, and keep the service secure. We don’t sell your information. We use a limited part of it to measure our ads, as described under “Advertising measurement (Meta)”.

Who processes it for us

• Anthropic: writing lyrics and screening content.
• Google: recording the music.
• Stripe: payments.
• Resend: sending emails.
• Cloudflare: storing audio files.
• Neon, Railway and Vercel: our database and hosting.

They process your information only to provide their service to us.

Advertising measurement (Meta)

We advertise on Facebook and Instagram. To learn which ads lead to orders, we use the Meta Pixel on our website and Meta's Conversions API from our server. Meta Platforms receives:

• Pages and steps: the pages you view on our site, and when you open the story form, give your email to hear the free preview, start checkout and complete a purchase (with its amount).
• With the preview, checkout and purchase steps: your email address in hashed form (scrambled with SHA-256 so it can't be read, only matched to a Meta account), your IP address, your browser type, and Meta's cookie ids (_fbp, and _fbc when you came from an ad). We don't collect phone numbers.
• Never: your story, the recipient's name or details, your lyrics, your song, or your gift page. Gift pages don't load Meta at all.

Meta uses this to measure and deliver our ads, and may combine it with what it knows from your Meta account, under Meta's privacy policy. We don't use Meta tracking for visitors in the EU, EEA, UK or Switzerland. You can limit it in your Meta ad preferences or by blocking third-party trackers in your browser.

Cookies

We set one cookie that keeps your song draft tied to your browser while you make it, so only you can open it. It's needed for the service to work. Outside the EU, EEA, UK and Switzerland, the Meta Pixel also sets advertising cookies (_fbp, and _fbc when you came from an ad); see “Advertising measurement (Meta)” above.

We count page visits with Vercel Web Analytics, which uses no cookies and doesn't identify you. It records which pages are viewed and where visits come from; the private codes in gift and order links are removed before anything is sent.

How long we keep it

We keep your story and song while your gift page is available, so the recipient can go back to it, and payment records as long as tax law requires. Unpaid drafts are deleted after 90 days without activity. You can ask us to delete your story, song and gift page at any time; we then keep only the payment record.

Children

Sung to You is for adults buying gifts. Songs for children use the child's first name only, and we don't knowingly collect other information about children.

Your choices

Ask us for a copy of your information, to correct it, or to delete it by writing to support@sungtoyou.com from the email you used.

Changes

If we change this policy, we update the date at the top of this page.